| Can I change my delivery address after I have placed my order? |
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The RVC Shop strives to process your order after Checkout so you can receive your goods as soon as possible. If you want to change your delivery address please call our order line on 01707 669306 or email us at rvcshop@rvc.ac.uk within 24 hours and we'll do our best to assist you. |
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| Does my order need to be signed for? |
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Our deliveries are made by Royal Mail second class post so
ideally someone needs to be available to receive the package but it will not
require a signature.
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| How can I cancel my order? |
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We strive to process your order as soon as possible after receiving it to ensure that you can receive your goods quickly. If you decide after submitting your order that you would like to cancel it, please call 01707 669306 within 24 hours for a refund of the entire purchase price and the cost of standard postage, as long as you refuse delivery and "Return to Sender” when the order arrives, otherwise you will be liable for postage costs. If you do not call within 24 hours to cancel, unfortunately we will not be able to refund your postage charges. |
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| How long will my order take to arrive? |
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Normally, goods will be received within 5 working days (addresses outside of the UK mainland will take longer) provided items are in stock but please allow up to 14 days in case we, or the postal services, are exceptionally busy. Please allow enough time for any onward postage of cards and gifts and order early to avoid disappointment. |
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| What are the shipping and handling costs and where do you deliver to? |
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In order to cover the cost of packing and delivery, a charge of £3.50 is made on all UK orders. All UK items are sent via Royal Mail second class post. If you are a student or a member of staff at the RVC, you can also select internal shipping free of charge and collect your item from the Hawkshead or Camden Postroom once it has been processed. An email will be sent to you to let you know once it has been dispatched (please allow 48 hours before attempting to collect). If you are not based on campus, please select a delivery address for posting. Delivery outside the UK is £15 per order up to £20 and £18 for orders over £20.
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| What if I want the delivery address to be different to the invoice address? |
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After proceeding to the checkout page, you will have the option to input a different shipping address to the billing address. You can also select free delivery to Hawkshead or Camden postrooms.
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