| Are you currently open for business as usual? |
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We are pleased to say that the RVC Shop is open for business online.Please allow two weeks from purchase to delivery.
The RVC Shop email address: rvcshop@rvc.ac.uk is monitored so please contact us if you have any questions. |
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| Can I change my delivery address after I have placed my order? |
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The RVC Shop strives to process your order after Checkout so you can receive your goods as soon as possible. If you want to change your delivery address please call our order line on 01707 669306 or email us at rvcshop@rvc.ac.uk within 24 hours and we'll do our best to assist you. |
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| Can you claim Gift Aid on my donations? |
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If you have not yet made a Gift Aid declaration to the RVCAnimal Care Trust, please do so via their website |
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| Can you claim Gift Aid on my other purchases? |
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No, as you are purchasing a product which has a value attached to it we
are unable to claim Gift Aid on purchases from our shop
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| Does my order need to be signed for? |
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Our deliveries are made by Royal Mail second class post so
ideally someone needs to be available to receive the package but it will not
require a signature.
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| How can I cancel my order? |
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We strive to process your order as soon as possible after receiving it to ensure that you can receive your goods quickly. If you decide after submitting your order that you would like to cancel it, please call 01707 669306 within 24 hours for a refund of the entire purchase price and the cost of standard postage, as long as you refuse delivery and "Return to Sender” when the order arrives, otherwise you will be liable for postage costs. If you do not call within 24 hours to cancel, unfortunately we will not be able to refund your postage charges. |
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