Terms and Conditions

1. Introduction

These Terms and Conditions apply to purchasing goods and paying for services via the Royal Veterinary College Online Store & Payment gateways.
Please read these Terms and Conditions carefully as they govern your use of the Royal Veterinary College Online Payment system. These Terms and Conditions do not affect your statutory rights as a consumer.
The Royal Veterinary College reserves the right to change these Terms and Conditions from time to time without notice.
By using the Royal Veterinary College Online Payment system, you are agreeing to be bound by these Terms and Conditions.

2. Definitions

For the purposes of these Terms and Conditions, the following expressions shall have the following meaning :
"RVC" and "Royal Veterinary College" means the Royal Veterinary College and its subsidiaries and associates. The Royal Veterinary College is a Royal Charter company (registered in England and Wales, company no. RC000532). For the purposes of these Terms and Conditions, Royal Veterinary College includes its incorporated subsidiaries including London BioScience Innovation Centre Ltd. RVC’s main offices are at 4 Royal College Street, London NW1 0TU.
"Order" means any order you place on the Site for the purchase of goods or services
"Site" means the RVC Online Payments site
Website :
Premises : the RVC Shop operates from the RVC’s Hawkshead campus
"You" and "Your" means the person or legal entity using the Site.

3. Payments

It is your responsibility (Student, Hirer or a third party) to ensure that a correct amount is paid and the payment is adequately and accurately referenced.
All payments made through this Online Payment Facility will be taken in Sterling. Any currency conversion costs or other charges incurred in making the payment or in processing a refund shall be borne by you and shall not be deductible from the amount due to the RVC.
The payment of any sums intended to be in respect of RVC Shop items does not in itself indicate the existence of a contract between the RVC and the Student/Hirer/Sponsor/Customer.

4. Orders

An Order constitutes an offer which may be accepted at the sole discretion of the RVC.
The availability of the goods or services which are the subject of your Order will be determined by the product description displayed on the Site at the time of placing your Order. The RVC will make reasonable efforts to ensure that any product description is a fair representation of the actual goods or service.
Any date specified by the RVC for collection of the goods or delivery of a service is intended to be an estimate and goods or service will be made available as soon as reasonably practicable.
If you have been asked to collect goods, we will provide services from a Collection Point as detailed in the instructions on the Site or in a confirmation email sent to you. You will be required to provide proof of payment for an Order at the Collection Point.

5. Cancellation and Refunds

Any entitlement to a refund of orders will be as determined by our merchandise refund policy. (see below)

6. Returns & Refunds Policy

Any items that you are not satisfied with, we will be happy to offer an exchange or refund for items returned unused in their original packaging (excluding delivery charge, unless the item is faulty). Refunds will be made back to the debit/credit card used for the original transaction.
Please let us know within 30 days of delivery by contacting us on 01707 669306 or 
Unfortunately, we are unable to cover the cost of returning non-faulty items. If you are based on the Hawkshead Campus, please pop in to see us and we will be happy to discuss any returns with you in person.

7. Use of the RVC Payment Gateway

The RVC reserves the right to suspend, modify or amend the Site at any time and the goods and services offered.

8. Limitations and Exclusions

Nothing in these Terms and Conditions shall render the RVC liable to indemnify you in respect of any liability of any kind incurred by you to any other person but this is not an exclusion of any liability that may arise by virtue of a breach by the RVC of these Terms and Conditions or any negligence on the part of the RVC, its employees or agents.

9. Communication with the RVC and the RVC’s Intellectual Property Rights

When you visit the Site or send an e-mail to the RVC, you are communicating with the RVC electronically. The RVC may communicate with you by e-mail or by posting notices on the Site. For contractual purposes, you consent to receive communications from the RVC electronically and agree that all agreements, notices, disclosures and other communications that the RVC provides to you electronically in respect of an Order satisfies any legal requirement that such communications be in writing.
All content including pictures, designs, logos, photographs, text written and other materials on the Site and associated with the goods or services purchased by you are owned, controlled or licensed to the RVC. The RVC’s intellectual property rights are protected by Law. Unauthorised use of such content is prohibited.

10. Risk and Title of Goods and Services

Ownership of the goods will only pass to you when you receive an email from the RVC confirming receipt of all sums due in respect of the goods, including any additional or supplementary charges.
If for any reason you have not collected the goods from the Collection Point on the date the RVC has specified that the goods are ready for collection, risk in the goods will pass to you on that date and the RVC will not be responsible for their safekeeping.
The services shall be provided on the date specified on the Site for that particular service. The RVC shall itself and ensure that others will provide services with all reasonable skill and care.

11. Security

The RVC is committed to maintaining your privacy and, for this reason, all payments are made using a specialist payment service provider.  All personal data and payment details, which are entered through the Site, are encrypted to comply with the Payment Card Industry Data Security Standard (PCI DSS).
The RVC shall not be liable for any failure by you to properly protect data from being seen on their screen by other persons or otherwise obtained by such other persons, during the online payment process or in respect of any omission to provide accurate information in the course of the online payment process.
Once your payment transaction has been completed you will be redirected back to the Site where you will receive an email confirmation of your payment.

12. Force Majeure

The RVC reserves the right to defer the date of delivery of services or collection of goods or to cancel the delivery of services or supply of goods in the case of any circumstances which are beyond its reasonable control and which prevents or hinders the delivery of the goods or services.

13. Privacy Statement and Data Protection

The RVC is committed to protecting your privacy. The RVC will only use your personal details, collected when you use the Site, lawfully and in accordance with the principles of the Data Protection Act 2018. The RVC will ensure that your personal data is kept confidential and is not used or disclosed other than as provided for under these Terms and Conditions or as required by law.
In accordance with the Data Protection Act 2018, the RVC will hold and process the information provided by you only for the purposes of supplying the goods or services which are the subject of your Order.
We will not email or mail you in the future unless you have given us prior consent to do so. We will not collect sensitive information about you without your consent. We do not sell, rent or otherwise make available any personal data submitted by visitors to the Site to third parties.
If you are providing personal data relating to other people you are responsible for obtaining their consent.
Links from the Site may take you to sites not covered by our Privacy Statement. We recommend you check the privacy policies for these sites before submitting any personal data.
We may use technology to track the patterns of behaviour of visitors to the Site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this activity.

14. Third Parties

The Contracts (Right of Third Parties) Act 1999 is excluded from applying to contracts made under these Terms and Conditions and nothing in these Terms and Conditions confers or purports to confer on any third party any benefit or any right to enforce any term or condition.

15. Law and Jurisdiction

These Terms and Conditions and all Orders and payments placed via the Site will be governed by and construed in accordance with English Law and all parties submit to the exclusive jurisdiction of the English Courts.

16. Complaints and the RVC’s contact details

If you have any queries, please contact the shop at or 01707 669306 or by popping in to see us.

Other Services

If you wish to contact the RVC about your Order or you have a complaint about any aspect of the Site or the goods or services which are the subject of your Order or payment, please contact us at :
Royal Veterinary College
RVC Shop
Hawkshead Lane
North Mymms
UK and overseas plus
free delivery to campus postrooms
Secure payment
Visa, Mastercard
Contact us
+44 (0)1707 669306